

He currently serves the patients, families, and staff of the Johns Hopkins Hospital Children’s Center.Ĭheryl Connors, D.N.P., R.N., N.E.A.-B.C., is a patient safety specialist for the Johns Hopkins Hospital and the Johns Hopkins Armstrong Institute for Patient Safety and Quality. She is responsible for planning, implementing and evaluating safety programs throughout the hospital. Matt is a Board Certified Chaplain and a Nationally Certified Counselor. He sees the Caring for the Caregiver program as a fantastic way to broaden the reach of supporting hospital employees who face stressful events every day.

Matt Norvell, Mdiv., is the pediatric chaplain at the Johns Hopkins Children’s Center. In his role as chaplain, Matt has spent his career providing spiritual and emotional support to individuals in crisis.
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Most hospitals and other health care facilities, however, do not have a support system in place, and without support, caregivers experience reduced productivity, increased self-doubt and, in some cases, long-term depression.Ĭaring for the Caregiver: Implementing RISE (Resilience in Stressful Events) is a training program that teaches you how to set up a peer-to-peer support program in your hospital and how to teach a multi-disciplinary team of hospital volunteers how to respond and support a team member involved in an unanticipated patient event, stressful situation, or patient-related injury.Īlbert Wu, M.D., began his research on “second victims” in 2000, envisioning a program that provided support for health care providers experiencing adverse clinical events.He is a professor of Health Policy and Management at the Johns Hopkins University Bloomberg School of Public Health, the director of the Center for Health Services and Outcomes Research and director of the Certificate Program in Quality, Patient Safety & Outcomes Research. But then there are those times when normal stress blows up into something potentially traumatic–the unexpected loss of a patient a troubling encounter with a family member even a run-in with a colleague over care management. At these times, otherwise steady professionals can become psychologically or emotionally devastated “second victims,” who could use prompt support from peers. Health care providers face the stress of patient care every hour of every day, and in most cases they handle that stress well.
